Enhancing Counter Monitoring System Through IoT Integration

Abstract

This project details the design and development of an IoT, enabled electronic counting system to address the inefficiencies of current queue management methods. Traditionally, users must be on-site, take a queue number, and wait, often leading to wasted time if they miss their turn.  IoT-based queue system optimizes waiting times by allowing users to monitor their queue status via their mobile phones. With the counter monitoring system, users can take a number at the office and track it remotely, managing other tasks while they wait. When their turn approaches, they can return to the counter promptly. Initially implemented in clinics to reduce patient waiting times, this system is currently under development, using NodeMCU ESP8266 hardware and a Structured Query Language database. Preliminary results show that this web-based system effectively displays queue information on smartphones, enhancing user convenience and efficiency. By leveraging IoT technology, the project aims to streamline queue management and improve user experience.